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よく聞く質問

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Q :
Is Reward Point acceptable in Mtravel website?
A :
Kindly create an account in our website first, then you may use your Reward Point to purchase all the item or service in our website.
Q :
What's live-chat customer service's working hour?
A :
Our working hour: Monday-Friday, 10am-7pm(Malaysia local time).
Q :
Merchant registration.
A :
Regarding merchant matter, please fill in the form and send to [email protected]
The link of the form: Partner Application Form
Q :
My booking failed but why my Reward Point didn't refund to my account?
A :
Once your booking is cancelled, the initial Reward Point used for the booking will be refunded within 1 hour. Do contact us if the Reward Point is not refunded with the screenshots.
Q :
Can I request receipt or invoice for my booking?
A :
We will not provide any receipt or invoice for any booking reason being every transaction made is charged by Reward Point, instead of the traditional cash terms.