Terms of Use - MTravel

MTravel – Terms of Use (Tour packges T&C)



Date updated 30/10/2017

The purchase of any travel services offered by Trip4Asia Travel Sdn Bhd (“The Company”) constitutes a contractual arrangement between you (also referred to in these conditions as “tour member”) and The Company, and represents your acceptance of The Company’s Terms & Conditions as set out herein. Please ensure that you carefully read and understand these Terms & Conditions prior to booking. You represent and warrant that you are authorised to accept The Company’s Terms & Conditions on behalf of everyone named in your booking, and you will be deemed to have accepted The Company’s Terms & Conditions on behalf of everyone named in your booking.

Trip4Asia Travel Sdn Bhd Tour Packages webpage is a gateway easy you (the Customer) to view the vacation packages 24 hours a day, 7 days a week while you planning your holiday trip with friends & family. All prices in packages grids are negotiated with local provider such like hoteliers and transporters. Regretfully, this is not a live booking engine with instant confirmation due to we always thought a smooth vacation especially ground packages should give a chance for our ground specialist assist you personally and serve you better via email or phone. communication. 

Foreign Independent Tour (FIT) - Now generally use to indicate any independent travel, domestic or international, that does not involve a group tour arrangement with tour leader/manager.

Ground Tour - Ground Arrangement. Services cover the land portion of a trip, such as lodging, visits to museums, sightseeing tours, and transfers between airport and hotel.

Tour Package – Tour package will include with return economy class flight air ticket, accommodation, Meal, transportation, sightseeing tour, transfers between airport and hotel with tour leader/manager. Excluded visa fees, travel insurance, guide tipping, airport taxes, optional tour and etc. (Trip4Asia Travel Sdn Bhd is only acting as an agency to collect the above charges therefore it is subject to the Terms and Conditions of the respective authorities.)

Reservations and Payments
For booking made less than 28days before departure full payment must be made immediately before travel documents can be processed.

Deposit must be paid upon reservation. If full payment is not received 45 days or more prior to departure, the Company reserves the right to forfeit the deposit and cancel the reservation. 

Deposits payment as follows:
Tour fare Deposit - Per Person
Below RM4,999 - RM1,000
From RM5,000 to RM9,999 - RM1,500
From RM10,000 to RM14,999 - RM2,000
From RM15,000 & above - RM5,000

When deposit paid is meant that you agreed with our packages, prices and terms & conditions.
Deposit of processing fee is strictly non-refundable if cancel without a valid reason or proof of documents support.

Cancellation fees shall be imposed as follow:-
a. Above 45 to 22 days from departure date - Forfeiture of tour deposit only
b. 21 to 15 days from departure date - 50% of tour fare of Forfeiture of the tour deposit (whichever higher)
c. 14 to 8 days from departure date - 80% of tour fare
d. Within 7 days from departure date - 100% of tour fare
e. No show at airport - 100% of tour fare

Amendment fee will be charged which may vary depending on the changes. Any subsequent cost increases and surcharges will be borne by the tour member.

Passport Validity: All tour members must personally ensure that their passport is valid for at least 6 months from the date of return from the tour.

Visa Application: All tour members are encouraged to process their own visa. Assistance is offered by the Company but approval cannot be guaranteed. The company cannot be held liable for any loss of passport due to any reason whatsoever including without limitations, negligence on the part of our employees, agents and servants.

All tour members are recommended to purchase a travel insurance coverage with respect to trip/ tour cancellation / curtailment, accident, injury, illness, medical hospitalization , flight delay, baggage lost , etc. Tour members are required to sign a disclaimer statement should they choose to purchase their own travel insurance which is mandatory.  

May be permitted at the end of the tour, subject to maximum validity and restriction of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the passenger’s responsibility to hold firm confirmation for his/her return flight. When extension of stay/deviation cannot be confirmed 16 days prior to group’s departure date, passenger is deemed to be taking the original flight schedule. All extra costs incurred to process the extension e.g. administration fees, will be borne by the Tour Member.

Medical Conditions, Pregnancy and Travel
If you have a medical condition, or if you are pregnant and considering travel, you must consult with your doctor before you travel, especially if medical condition requires daily routine care, urgent care, or your pregnancy is high-risk. You are responsible for disclosing any related information to us at the time of booking. You understand Trip4Asia Travel Sdn Bhd or local provider is not in a position to provide any medical services or urgent care in the event such an action may be required. You are liable for any risks, incidences or consequences incurred during travel. We highly recommend that you purchase medical insurance and travel insurance before you travel.

Flight timing and schedules
Flight timing and schedules are not guaranteed and do not form part of the contract. They are subject to change at the insistence of the Aviation of Government Authorities for the Tour Member’s safety, security and other reasons. Neither the Company not the Carrier concerned will accept liability for reasons of flight cancellations, delays or diversions that is not within its control.

Minimum Tour Group Size
The Company reserves the right to cancel or withdraw at any time bookings made by or on behalf of Tour Members prior to departure. All groups departure is subject to a minimum group size of 25 paying adults and a maximum of 38 paying adults in order for the confirmation to be effected and for the departure to be finalized. The decision of the Company shall be final and inclusive and no liabilities whatsoever shall be incurred by the Company for such cancellation. All monies paid toward booking fees (except visa fee) shall be refunded. Tour Member's Responsibilities

Company's Rights and Responsibilities
The Company and / or its associated agents act only as agent for the transportation companies, hotel contractors and other principles. Tickets, vouchers and documents are issued subject to those terms and conditions under which there serves are provided.