FAQ

Ticket
Q :
I would like to purchase a ticket.
A :
Regarding ticketing, please refer to our website ticket.mtravelclub.com
Q :
How to make ticket booking?
A :
Regarding on how to make a ticket booking in our website, kindly refer to our guide. The link shown as below:
ticket.mtravelclub.com/?sec=guide_setup
Q :
How long does it takes to get a revert once I place the booking?
A :
All booking will be reverted after 48 WORKING HOURS the booking made.
Q :
How can I get the ticket?
A :
Once your booking is confirmed, we will send you an e-voucher or confirmation ID by email.
Q :
Can the ticket only be used on the date I booked?
A :
This depends on the ticket that you book, you may check your ticket voucher whether it may only use on the date you have selected or there's a using period before the expiration date.
Q :
How many days do I need to book in advance?
A :
All booking must be made at least 3 to 5 days before the using date.
Q :
How can I use the ticket?
A :
You may print out the e-voucher from the confirmation email and present it at the respective counter.
Q :
Can I cancel my ticket booking?
A :
Booking can be cancel if the status is still under pending (criteria: 3 working days before booking date) by dropping us an e-mail to our customer service e-mail address: cs@trip4asia.com. However: if the reservation has been approved to the other party or the reservation has been confirmed, the booking cannot be cancelled.
Q :
Can I make amendment for my booking?
A :
Amendments only can be made by 7 days before the using date.
Others
Q :
Is O2O[LR] acceptable in Mtravel website?
A :
Kindly create an account in our website first, then you may use your LR [O2O] to purchase all the item or service in our website.
Q :
What's Mtravel's working hour?
A :
Our working hour: Monday-Friday, 10am-7pm Malaysia local time.
Q :
Merchant registration.
A :
Regarding merchant matter, please fill in the form and send to merchant@trip4asia.com
The link of the form: Partner Application Form
Q :
My booking failed but why my LR didn't refund to my account?
A :
Once your booking is cancelled, the initial LR used for the booking will be refunded within 1 hour. Do contact us if the LR is not refunded with the screenshots.
Q :
Can I request receipt or invoice for my booking?
A :
We will not provide any receipt or invoice for any booking reason being every transaction made is charged by LR, instead of the traditional cash terms.
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