FAQ

Transport Pick-up
Q :
I would like to book for pick-up service.
A :
Regarding pick-up service, kindly visit our website transport.mtravelclub.com
Q :
How long will the booking be confirmed?
A :
It will take around 4 to 5 days before the pickup date for the booking to be confirmed.
Q :
How many days that I need to book in advance?
A :
We recommended guest to make the booking at least 3 workings days before the pickup date.
Q :
Can I make amendment for my booking?
A :
Guests are able to change their name & contact details after their booking only. But not for the pickup time/date. The reason being, the rate might vary based on peak season/hours.
Q :
When can I get the information of the driver?
A :
Guest will receive driver information 1 to 2 days before the pickup date.
Q :
Can I cancel my booking?
Others
Q :
Is O2O[LR] acceptable in Mtravel website?
A :
Kindly create an account in our website first, then you may use your LR [O2O] to purchase all the item or service in our website.
Q :
What's Mtravel's working hour?
A :
Our working hour: Monday-Friday, 10am-7pm Malaysia local time.
Q :
My booking failed but why my LR didn't refund to my account?
A :
Once your booking is cancelled, the initial LR used for the booking will be refunded within 1 hour. Do contact us if the LR is not refunded with the screenshots.
Q :
Can I request receipt or invoice for my booking?
A :
We will not provide any receipt or invoice for any booking reason being every transaction made is charged by LR, instead of the traditional cash terms.
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